At KLAS UK, we want every customer to be delighted with their purchase. We take great care when selecting, protecting and dispatching our products.

However, if something isn’t quite right, we’re here to help.

Our 30-Day Returns Policy

We offer a 30-day returns period from the date your order is delivered.

If you’ve changed your mind, ordered the wrong item or selected the wrong size, please contact us within 30 days of delivery to arrange a return.

For change-of-mind returns made under our additional 30-day returns policy, beyond the statutory cancellation period, products must be unused, in their original condition and returned with their original packaging. This does not affect your statutory rights, including your rights concerning faulty or misdescribed goods.

This policy does not affect your statutory consumer rights.

Changed Your Mind or Ordered the Wrong Item?

If you’ve ordered the wrong product, selected the wrong size or simply changed your mind, we’ll be happy to help arrange a return.

• Contact us within 30 days of delivery.

• Customers are responsible for the cost of return postage.

• Please package your return carefully to prevent damage in transit.

• We recommend obtaining proof of postage.

For cancellations covered by UK consumer law, you generally have 14 days after delivery to notify us and a further 14 days to send the goods back.

Where required by law, we’ll also refund the original standard delivery charge. Additional costs for premium delivery services are not normally refundable.

Incorrect, Faulty or Damaged Items

If we’ve sent you the wrong product, or your item arrives faulty or damaged, please contact us as soon as possible.

We’ll work with you to resolve the issue through a replacement, exchange or refund, as appropriate.

KLAS UK will cover reasonable return postage costs where we are responsible for the problem or where required by law.

We may ask for photographs of the affected product and its packaging to help us resolve the matter quickly.

Hot Wheels and Collectible Packaging

We understand that packaging condition is particularly important to collectors.

We take care when selecting and packing Hot Wheels, Matchbox and other collectible products. However, minor factory variations and packaging imperfections can sometimes occur.

If packaging condition is particularly important to your purchase, please contact us before ordering.

Customers may inspect products as they would in a physical shop. However, where handling goes beyond what is necessary to inspect a product, a lawful deduction may apply to a change-of-mind refund.

Nothing in this section affects your statutory rights concerning faulty, damaged or misdescribed goods.

Refunds

Once we’ve received your return and completed any necessary inspection, we aim to process approved refunds within 5 working days.

Refunds will normally be made to the original payment method.

For statutory cancellations, refunds will be issued within the legally required timeframe, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back.

Your bank or payment provider may take additional time to make the refunded amount available.

We do not charge a restocking fee.

Exchanges

We accept exchanges where appropriate, subject to product availability.

If you’d like to exchange an item, please contact us before returning it.

Where a replacement isn’t available, we’ll discuss suitable alternatives or a refund.

Sale and Promotional Items

Products purchased during sales and promotions remain covered by applicable statutory consumer rights.

Any additional voluntary return conditions will be clearly explained at the time of purchase.

How to Arrange a Return

Please contact KLAS UK before sending anything back so we can provide the appropriate return instructions.

Email: contact@klasuk.com

Please include your order number, the product you wish to return and a brief explanation of the reason for your return.

We’ll provide further instructions and the appropriate return address.

Your Statutory Rights

Nothing in this returns policy limits or excludes your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

KLAS UK — Collectibles protected with care.